Effective date: [Month Day, Year] Last updated: [Month Day, Year]
These Terms and Conditions (“Terms”) govern your use of www.primepublishingwriters.com (the “Website”) and the services provided by Prime Publishing Writers (“Prime Publishing Writers,” “we,” “us” or “our”). By using the Website, submitting an order or making a payment, you (“you” or the “Client”) agree to these Terms. If you do not agree, please do not use the Website or our services.
Definitions. In these Terms:
- “Services” means the services we provide, which may include ghostwriting, editing, proofreading, book cover and interior design, formatting, ISBN assistance, publishing and distribution support, audiobook production, author websites and book marketing.
- “Project Agreement” means the written proposal, quote, order form or contract describing the specific Services, deliverables, price, milestones and timeline for your project.
- “Client Materials” means anything you provide to us, including manuscripts, notes, recordings, images and ideas.
- “Deliverables” means the final work we create for you under a Project Agreement.
If a Project Agreement conflicts with these Terms, the Project Agreement takes priority for that project.
1. Our services
1.1 Scope. The Services for each project are those described in your Project Agreement. Anything not listed there, such as additional chapters, extra design concepts, further rounds of edits or new marketing campaigns, is outside the scope and may be quoted separately.
1.2 Quotes. Quotes are based on the information you provide, such as word count, genre and complexity, and remain valid for [30] days unless stated otherwise. If the project changes materially, we may revise the quote with your agreement.
1.3 Your responsibilities. To keep your project on schedule, you agree to:
- provide accurate, complete information and Client Materials on time;
- respond to questions and review drafts within the timeframes in your Project Agreement, or within [10] business days if none is stated;
- give clear, consolidated feedback on each draft; and
- keep your own copies of all Client Materials.
1.4 Communication. Your project manager will be your main point of contact. Official approvals, change requests and refund requests must be made in writing by email. We may communicate by email, phone, video call and, where you have agreed, text message.
1.5 Project inactivity. If you do not respond to us for [30] consecutive days despite at least [three] attempts to contact you, we may place your project on hold. Projects on hold for more than [90] days may be closed, and work completed up to that point will be treated as delivered.
2. Payments, refunds and cancellations
2.1 Payment. Prices are stated in US dollars unless your Project Agreement says otherwise. Payment is due as set out in your Project Agreement, either in full or by milestone. Work begins once the first payment clears. We may pause work if a payment is overdue.
2.2 Third-party costs. Costs paid to third parties on your behalf, such as ISBNs, copyright registration, printing, platform fees, advertising spend, stock images, fonts and narrator fees, are passed through at cost unless your Project Agreement states otherwise. These costs are non-refundable once incurred.
2.3 Refunds. We want every client to feel confident working with us, so our refund policy is based on how much work has been done:
| Stage of the project | Refund |
| Before any work has started | Full refund, less any payment processing fees |
| Work has started, but a milestone has not been delivered | Refund of the amount paid, less the value of work completed to date |
| Milestone delivered and approved, or revisions accepted | No refund for that milestone |
| Project completed or files delivered for publication | No refund |
| Third-party costs already incurred | Non-refundable |
Refund requests must be sent in writing to info@primepublishingwriters.com and include the reason for the request. Approved refunds are issued to the original payment method within [14] business days. Refunds are not available because of a change of mind after a milestone is approved, delays caused by the Client, or the commercial performance of a published book.
2.4 Cancellation by you. You may cancel a project at any time by written notice. You will pay for work completed up to the date of cancellation and any third-party costs incurred, as set out in the refund table above.
2.5 UK and EU consumers. If you are a consumer in the United Kingdom or European Union buying our Services online, you have a legal right to cancel within 14 days of entering the contract. If you ask us to start work during those 14 days, you agree to pay for the work carried out before you cancel, and you may lose the right to cancel once the Services have been fully performed.
2.6 Chargebacks. Please contact us before disputing a payment with your bank, so we can resolve the issue directly. If a chargeback is filed for work that has been delivered, we may suspend work on all open projects and provide the bank with evidence of the work completed.
3. Ownership, royalties and confidentiality
3.1 Your work stays yours. You keep all rights in your Client Materials at all times.
3.2 Transfer of rights in Deliverables. Once we receive full payment for a project, we assign to you all copyright and other rights we hold in the final Deliverables, including ghostwritten text, edited manuscripts, cover designs and interior files. Until full payment is received, we retain those rights and grant you a limited license to review drafts only. Where Deliverables include third-party elements, such as licensed fonts or stock images, your use is governed by those licenses, which we will identify for you.
3.3 Ghostwriting and credit. For ghostwriting projects, you will be credited as the author, and neither we nor our writers will claim authorship or publicly disclose our involvement without your written permission.
3.4 Royalties. You receive 100% of the royalties paid by publishing platforms for your book. We do not take a share of your book sales. [Confirm this matches your business model before publishing.] Where we publish on your behalf, books are published under accounts in your name or as you direct, and platform royalties are paid directly to you.
3.5 ISBNs. ISBNs purchased for you are registered to you or your imprint. If you choose a free ISBN supplied by a platform, it may only be usable on that platform.
3.6 Confidentiality. We treat your Client Materials, ideas and project details as confidential and share them only with team members and contractors who need them to deliver your project, all of whom are bound by confidentiality obligations. This does not apply to information that is already public or that we are legally required to disclose.
3.7 Portfolio. We will not display your book, cover or name in our portfolio, website or marketing without your written consent. Ghostwriting projects are never shown without express permission.
3.8 Use of artificial intelligence. Our writing, editing and design are performed by people. We may use software tools, which can include AI-assisted features such as spelling and grammar checks, but we do not deliver AI-generated text, artwork or narration as original work unless your Project Agreement says so and you approve it in writing. We do not use your Client Materials to train AI models. If any AI-generated content is included at your request, we will tell you, so you can make the disclosures that platforms such as Amazon KDP require. [Confirm this matches your team’s actual practice.]
4. Revisions, timelines and results
4.1 Revisions. Each Project Agreement states the number of revision rounds included. A revision is a change within the original scope and brief; a change of direction, new content or a new concept is a new request and may be quoted separately.
4.2 Approval. Each milestone is treated as approved when you confirm approval in writing, or if you do not request revisions within [10] business days of delivery.
4.3 Timelines. Timelines are estimates based on prompt feedback and timely Client Materials. Delays caused by the Client, by third-party platforms or by events beyond our reasonable control extend the timeline accordingly.
4.4 Third-party platforms. Books are published and sold through independent platforms such as Amazon KDP, IngramSpark, Barnes & Noble Press, Apple Books, Draft2Digital and Audible/ACX. We are not affiliated with these platforms and do not control their policies, review decisions, fees, rankings or payments. Each platform may accept, reject or remove a book at its own discretion. We will help you meet their requirements and respond to issues, but we cannot guarantee acceptance by any platform, bookstore or library.
4.5 No guarantee of sales or results. Book sales depend on many factors outside our control. We do not guarantee any level of sales, royalties, reviews, rankings, bestseller status, media coverage, awards or acceptance by traditional publishers or literary agents. Any projections we discuss are estimates, not promises.
4.6 Reviews and marketing compliance. We do not buy, sell or fabricate reviews, and we will not carry out any marketing activity that breaks platform policies or consumer protection laws, including the US Federal Trade Commission’s rules on reviews and endorsements and the UK Digital Markets, Competition and Consumers Act 2024.
4.7 Content standards. We may decline or stop work on content that is unlawful, defamatory, infringing, hateful, sexually exploitative, intended to deceive readers or contrary to platform content guidelines. If we stop work for this reason, Section 2.3 applies to any refund.
4.8 Your warranties. You confirm that you own or have permission to use all Client Materials; that, to the best of your knowledge, they do not infringe anyone’s rights or contain unlawful or defamatory content; and that factual claims you provide are accurate. For memoir and nonfiction, you are responsible for obtaining any permissions needed from people described in the book.
5. Liability, indemnity and termination
5.1 Limitation of liability. To the fullest extent permitted by law, our total liability for any claim arising from a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential losses, including lost profits, lost royalties, loss of opportunity or loss of data, nor for the acts, omissions or decisions of third-party platforms.
5.2 What we do not exclude. Nothing in these Terms limits liability that cannot legally be limited, such as liability for fraud, gross negligence, or death or personal injury caused by negligence.
5.3 Indemnity. You agree to indemnify us against claims, losses and reasonable legal costs arising from Client Materials you supply that infringe a third party’s rights or are unlawful, or from your breach of these Terms.
5.4 Termination by us. We may end a project by written notice if you seriously breach these Terms, fail to pay, behave abusively toward our team, or ask us to produce content described in Section 4.7. Section 2.3 applies to any refund.
5.5 Effect of termination. On termination, you pay for work completed and costs incurred. Once paid, we will deliver the work completed to that date. Sections 3, 5 and 6 continue to apply after termination.
5.6 Website use. Website content, including text, graphics and logos, belongs to us or our licensors and may not be copied without permission. You agree not to misuse the Website, attempt to gain unauthorized access, or submit false information through our forms. Links to third-party websites are provided for convenience only.
6. Disputes, governing law and general terms
6.1 Resolving concerns. If you are unhappy with any part of our Services, please contact your project manager first, then email info@primepublishingwriters.com. We aim to resolve concerns within [14] business days.
6.2 Governing law. These Terms are governed by the laws of the State of New York, United States, and disputes will be heard by the state or federal courts located in New York County, New York.
6.3 Your consumer rights. If you are a consumer, nothing in these Terms removes rights you have under the mandatory consumer protection laws of the country where you live. In particular, consumers in the United Kingdom and European Union may bring proceedings in their local courts, and consumers in Australia keep the guarantees provided by the Australian Consumer Law.
6.4 Changes to these Terms. We may update these Terms from time to time. The version in force when you sign a Project Agreement applies to that project, unless we both agree otherwise in writing.
6.5 General. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent. These Terms, together with your Project Agreement and our Privacy Policy, form the entire agreement between us.
6.6 Privacy. Our Privacy Policy explains how we handle your personal information and manuscripts.
7. Contact us
Prime Publishing Writers 1250 Avenue of the Americas, New York, NY 10020, United States Email: info@primepublishingwriters.com Phone: +1 (281) 833-8791 Website: www.primepublishingwriters.com